Heavy Digital Audio (HDA) warrants that their products will be free of defects in workmanship and materials for a period of one year from the original purchase date. If the product is determined to have a failure of workmanship or material within the warranty period, HDA will cover the labor costs to repair or replace the unit. HDA may, at its sole discretion, require a copy of the original sales receipt as proof of purchase. Final determination of warranty status is solely at the discretion of HDA and will require inspection of the unit in question before final warranty status can be determined.
Technical Support for HDA products is provided at no charge for a period of two years from the original purchase date.
HDA provides no warranty for any software and will not provide technical support for third party software without a charge.
Physical damage, misuse or unauthorized modification by anyone other than a Heavy Digital Audio authorized technician or will void your warranty. This includes impacts, fluids, fire, natural disasters; attachments or peripherals, improper use or storage, environment, installation or electrical supply; improper maintenance; installation of unauthorized software, any other misuse, abuse, or mishandling.
The DAW should always be connected to a properly grounded AC wall outlet. Damages due to fluctuations in line voltage, voltage spikes, incorrect voltage, and incorrect wiring will not be covered.
HDA reserves the right to update any product returned for repair and to change or improve the design of the product at any time without notice.
HDA reserves the right to use reconditioned parts and assemblies as warranty replacements for authorized repairs.
HDA is not responsible for any data that is lost or corrupt or damaged removable parts. HDA in no way guarantees that returned products will have any data from the unit returned (in other words, please make sure to BACK UP YOUR DATA!!!!).
The hardware sub-components of the products may have additional warranties available through the manufacturer. Details of such coverage are available through the manufacturer. If we determine a part inside the unit is defective, we will either replace it for you, or assist you in obtaining an advance RMA from the manufacturer if needed.
The owner is responsible for all shipping charges to Heavy Digital Audio for any warranty service. Heavy Digital Audio will cover the cost of return shipment back to the owner. Heavy Digital Audio shall not be held responsible or liable for improper packing of items shipped to us from the owner. Any damages incurred in shipment to HDA for warranty repair/replacement will be the sole responsibility of the shipping party (owner). It is important that any product returned in a road case also be boxed in addition to the rack (UPS/Federal Express, etc. will not cover damage to the road case if it is the shipping container).
Some parts that do not qualify for shipping the system back to us are but not limited to: Memory, secondary hard drives, power supplies and optical drives.
This is your only warranty and is not transferable to subsequent owners. The warranty provided by HDA is solely to the original owner.
HDA shall in no event be liable for any special, incidental or consequential damages suffered by the purchaser or any third party, including without limitation, damages for los of profits or business, or damages resulting from the use or performance of the product. HDA shall not be liable for any expenses, claims or suits arising out of or relating to the above. HDA’s entire liability for any defective product shall in no event exceed the actual purchase price paid for the defective product.
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